Dermamina – Terms & Conditions

1. General Information

All clients are required to provide accurate and complete contact details, including full name, date of birth, address, telephone number, and email address, in order to secure an appointment.

All clients must complete a Medical History form and Treatment Consent form prior to treatment. This is essential to ensure safe and appropriate care.

All personal data is handled confidentially and processed in accordance with applicable Data Protection legislation. We do not share your information with third parties without your consent, except where required by law.

You may opt out of marketing communications at any time.

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2. Appointments & Booking Policy

Some bookings require a valid debit or credit card to be held securely on file.

• Free consultations require a card on file to secure the booking. By providing your card details, you authorise Dermamina to charge a £50 no-show or late cancellation fee in line with this policy.

• Paid consultations and treatments require a deposit or full payment at the time of booking. This deposit will be used as the no-show or late cancellation fee where applicable.

A consultation is included with all treatment appointments and will be carried out prior to any procedure. Treatment will only proceed if deemed appropriate and safe.

Consultation fees may be redeemable against treatment where stated at the time of booking. Redemption applies only if treatment is carried out and cannot be transferred or refunded.

We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.

Failure to provide sufficient notice (including non-attendance) will result in:

• A £50 charge for consultation bookings, or

• Loss of deposit or up to 100% of the treatment cost, at the clinic’s discretion

For clients who have purchased a package/course, one session will be deducted in the event of a no-show or cancellation within 48 hours.

Non-attendance (“no-show”) appointments will be charged accordingly using either the card on file, deposit paid, or by deducting a session from an active package/course.

If a consultation has taken place, the consultation fee remains payable regardless of whether treatment proceeds.

Dermamina reserves the right to refuse or cancel appointments at its discretion.

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3. Late Arrivals

Clients arriving late may have their treatment time reduced or may be required to reschedule.

Where insufficient time remains to safely perform the treatment, the appointment will be treated as a late cancellation and charged accordingly.

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4. Treatment Preparation

Clients must follow all pre-treatment instructions provided.

Failure to do so may result in:

• Cancellation of the appointment

• Reduced treatment effectiveness

• Additional charges

Examples include:

• Attending without makeup for facial treatments

• Properly preparing treatment areas (e.g. shaving for laser)

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5. Suitability & Clinical Responsibility

All treatments are subject to medical suitability.

Dermamina reserves the right to decline treatment where it is not in the client’s best interest.

It is the client’s responsibility to provide full and accurate medical information, including any medications, conditions, or changes to health status.

Dermamina accepts no liability for complications arising from withheld or inaccurate information.

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6. Consent & Aftercare

Written informed consent must be obtained prior to any treatment.

Clients agree to follow all aftercare advice and instructions provided.

Failure to follow aftercare guidance may affect results and is not the responsibility of Dermamina.

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7. Payments

Payment is due at the time of booking or immediately after treatment, depending on the service.

We accept:

• Debit and credit cards

• Bank transfer

• Cash

Dermamina reserves the right to request full or partial prepayment for any booking.

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8. Refunds, Packages & Courses

All treatments and services are non-refundable once carried out.

For the purpose of these Terms & Conditions, the terms “package” and “course” are used interchangeably and refer to a bundle of multiple treatment sessions purchased together.

By purchasing a package/course, you acknowledge and agree to these conditions at the time of sale.

All packages/courses are:

• Non-refundable under any circumstances

• Non-transferable

• Not exchangeable for cash or alternative treatments

All sessions within a package/course must be used within 24 months from the date of purchase.

Any unused sessions remaining after the expiry date will be automatically forfeited.

Dermamina is not responsible for unused sessions due to personal circumstances, including but not limited to medical conditions, pregnancy, relocation, or change of mind.

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9. Reviews & Follow-Ups

Review appointments are offered as a courtesy within a specified timeframe where applicable.

Failure to attend a review appointment within the advised period may result in additional treatment costs.

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10. Children & Clinic Policy

We do not treat individuals under the age of 18.

Children are not permitted in treatment rooms and must not be left unattended within the clinic.

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11. Liability

While all treatments are carried out with the highest level of care and professionalism, results cannot be guaranteed.

Dermamina shall not be held liable for:

• Variability in individual results

• Expected side effects or known risks of treatments

• Complications arising from failure to follow medical advice or aftercare

Nothing in these terms excludes liability for death or personal injury caused by negligence or any other liability which cannot be excluded by law.

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12. Complaints

We aim to provide the highest standard of care.

If you are dissatisfied with any aspect of your experience, please contact us as soon as possible.

Complaints will be handled in accordance with our internal complaints procedure, available upon request.

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13. Medical Disclaimer

All information provided by Dermamina, whether on our website, in clinic, or via communication channels, is for general informational purposes only.

It does not replace a medical consultation with a qualified practitioner.

Clients should seek independent medical advice where appropriate.

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14. Amendments

Dermamina reserves the right to update these Terms & Conditions at any time without prior notice.

The latest version will always be available on our website.